Training Customer care
& services
by On train.

Implement the best B2C or B2B after-sales experience for your customers with the best methods and tools with On train! A 4-week course to benefit from the advice of our trainers, the best experts still in business! 

A 100% personalised approach to give you the means to achieve your ambitions.

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4 to 7

weeks of courses including live sessions and e-learning

1

dedicated trainer and market leader in its field

1

platform for a 100% customised and digitalised organisation

Learn about customer care and customer services and discover the best methods on the market through this striking training course:

Whether you are an operational or managerial staff member, a business start-up or simply looking for a better understanding of the challenges faced by support and after-sales teams, our trainers will help you to:

  • Building clear, ambitious and achievable objectives for your teams 
  • Choose the right performance indicators to monitor: define OKRs and KPIs for each employee and for the team
  • Knowing the best methods and tools to provide an irreproachable customer experience
  • Have concrete examples of customer service practices from the best tech startups: Back Market, Blablacar, Deliveroo, Uber, etc.
  • Manage the performance of your teams on a daily basis using the best tools and methods
  • Equip yourself with the best tools to manage your requests and tickets in order to increase productivity and make data-driven decisions 
  • Organise your support teams in line with your business challenges
  • Discover the best support organisations of 2021

Benefit from the best service and support experts on the market:

Below are some of our top trainers in customer care and customer service:

Denis Huynh

Ex Social Media Care Manager
@Back Market

Alexia Ceva

Director of Customer Success EMEA
@Botify

Rocio Martin-Rabadan Alija

Global Customer Success Manager
@DocPlanner

Michael Buczynski

Ex Customer Experience Manager
@Deliveroo
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Choose the format that suits you:

Training Duo

An individual course between 4 and 6 weeks

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Training Team

A group course for 3 to 10 people

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Training Talks

Inspiring and impactful conferences

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On train supports you in your financing efforts :

For professional : On train is Datadock & Qualiopi certified. Our team of experts can help you with the various financing procedures with the OPCO to which your company is attached

For individuals, freelancers or business creators: Our training courses are CPF certified. Today, there are solutions for funding whatever your status, and our team of experts is available to help you choose the right funding and accompany you through the administrative procedures